Last Updated: October 6, 2025
At treeservicebuffalony.com, also referenced here as "treeservicebuffalony.com," "we," or "us," we take your privacy seriously.
This policy describes what information we collect, how we use it, who may receive it, and the options available to you. By using treeservicebuffalony.com or any website that links to this policy, you agree to the practices described below.
Scope
This policy covers information collected:
- On our Website
- Through emails, text messages, and other electronic communications with us
- Through our ads and apps on third-party sites when they point to this policy
It does not cover information gathered offline or on websites we do not operate or control.
Information We Collect
We collect information in three general ways:
1. Information You Provide
Examples include:
- Name
- Address
- Phone number
- Service request details such as location, project scope, timing, pricing expectations, and notes
- Any other information you choose to send us
2. Information Collected Automatically
Examples include:
- Pages viewed, links clicked, time spent on the site, and referring or exit pages
- IP address, device identifiers, approximate location, browser type, operating system, screen size, language, and time zone
- Search terms entered on our site
- Cookies, pixels, web beacons, and similar tracking tools
3. Information from Third Parties
Examples include:
- Updated contact information
- Purchase or interaction records
- Verification details for service requests and fraud prevention
- Advertising and analytics data, including email engagement
Your information may be processed in the United States and in other countries.
Cookies and Similar Technologies
We use cookies, pixels, and web beacons to:
- Recognize returning visitors
- Measure website performance
- Customize content
- Support advertising efforts
Most browsers allow you to block or remove cookies, though some features may not function properly without them.
Third-party services may also place cookies, and we do not control those tools.
Interest-Based Advertising
We may partner with advertising providers to show ads tailored to your interests.
Those partners may use identifiers such as IP addresses, cookie IDs, or hashed email addresses to recognize your device.
To learn more or to opt out, visit:
How We Use Your Information
We use information to:
- Operate and improve our services and Website
- Process and complete your service requests
- Connect you with service providers that fit your request
- Communicate with you about requests, status updates, and support
- Personalize your experience and our marketing
- Conduct analytics, research, and product development
- Detect, prevent, and respond to fraud, misuse, and security concerns
- Enforce our Terms of Use and meet legal requirements
How We Share Information
We may share information in the following ways:
Service Providers and Provider Networks
When you ask for a quote or service, we share the information needed to connect your request with third-party service providers and provider networks.
Corporate Family and Affiliates
We may disclose information to our parent companies, subsidiaries, and affiliates.
Vendors
We share information with vendors that help us run the Website and operate the business, including providers that support analytics, security, payments, customer support, and marketing.
They may use personal information only as needed to perform services for us.
Advertisers and Marketing Partners
We may share data collected automatically for measurement, attribution, and ad targeting.
Information you provide, such as an email address, may also be shared with marketing partners that sent you to us.
Aggregated or De-Identified Data
We may share information that does not identify you personally.
Legal and Safety
We may disclose information when needed to comply with the law, protect our rights or safety, or investigate fraud and abuse.
Business Transfers
We may share information as part of a merger, sale, financing, bankruptcy, or acquisition.
Any third party that receives your information may have its own privacy policy and data practices.
Your Choices
- Do not provide information: You may browse public pages without sharing personal data, but we cannot handle service requests without it.
- Marketing emails: Use the unsubscribe link in our emails to opt out. This will not stop messages from service providers with whom we already shared your request.
- Cookies: Adjust cookie settings in your browser or use the opt-out links listed above.
Access and Control
You may request to:
- Review the data we hold about you
- Update inaccurate information
- Delete information, subject to legal or operational requirements
- Share concerns about how we use your data
Please use the contact methods in the How to Contact Us section.
Data Retention
We keep personal information only as long as needed for the purposes described in this policy, taking into account:
- The type and sensitivity of the information
- The risk of harm from unauthorized use or disclosure
- The reasons we processed the information
- Legal and regulatory obligations
- Whether the purpose can be met in another way
Security
We use administrative, technical, and physical safeguards to protect personal information.
Sensitive submissions are sent over SSL. Even so, no transmission or storage method is completely secure.
Children's Privacy
The Website is not designed for children under 18.
We do not knowingly collect information from children under 13.
If you are under 13, do not submit a service request.
If you are under 18, use the Website only with appropriate consent or legal authority.
California Privacy Rights
If you live in California, you may have the following rights, subject to certain exceptions:
Right to Know
You can ask us about:
- Categories of personal information collected
- Sources used to collect it
- Business or commercial purposes for collection
- Categories of third parties with whom we shared it
- Specific pieces of personal information we maintain about you
Right to Delete
You may request deletion of personal data collected from you, unless an exception applies.
Right to Correct
You may request correction of inaccurate personal data.
Right to Opt Out of Sale or Sharing
We do not sell personal data for money.
We may share information for targeted advertising, and that activity may be considered "sale" or "sharing" under California law.
To opt out, contact us and include "Do Not Sell or Share My Personal Information."
Right to Non-Discrimination
We will not treat you differently because you exercised a privacy right.
Verification
We verify requests before taking action. Requests that cannot be verified, or that are excessive, may be denied.
How to Submit a Request
Use the contact methods below and include "California Privacy Request" in your message.
If you use an authorized agent, we may require proof of authorization.
Shine the Light
California residents may request a list of third parties that received personal information for direct marketing during the previous calendar year.
Send a written request with "California Shine the Light" in your message.
Visitors Outside the United States
The Website is intended for U.S. residents.
If you access it from outside the United States, your information may be transferred to and processed in the U.S., where privacy laws may differ from those in your country.
Changes to This Policy
We may revise this policy from time to time.
When we do, the "Last Updated" date will change.
If you continue using the Website after an update, you accept the revised policy.
How to Contact Us
Arbor Tree Care
Attn: Privacy Policy
4023 Kennett Pike #50129
Wilmington, DE 19807
To submit California requests or opt out of sale/sharing, mail us and include:
"California Privacy Request" or "Do Not Sell or Share."}
